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Our Featured Speakers

KEYNOTES: Ross Shafer, Jim Sullivan & Todd Jones

Ross Shafer

Author, Speaker, Serial Entrepreneur and
6-time Emmy Award Winning TV Host and Comedian

Pro Speaker Hall of Fame 



ROSS SHAFER was working as a pet shop manager moonlighting as a comedian when he was discovered and hired by a local TV station in 1984. Ross’ unconventional style was soon spotted by the networks and he moved to Hollywood to host talk/game shows for ABC, Fox, USA, and Comedy Central. What Ross gleaned most from show business was how TV and movies reacted to emerging trends and human behavior shifts.

So in l994, he began studying how customer emotional connections affected organizational growth (or extinction). He wanted to know what causes some organizations to experience wild success, while others suffer embarrassing failures.

To that end, Ross has written 14 Human Resource training films on customer service, motivation, and leadership. He is also the author of nine books, including his two newest Behave Like A Start Up...and Success: It’s On You.

Today, Ross is one of the most sought after keynote speakers on the subjects of Customer Urgency and Empathy, Personal Motivation, Leadership, Reinvention and Market Relevance.

People say Ross is "a sure fire crowd pleaser. His presentation is informative, dynamic, relevant, actionable and funny." Don't miss it!


Jim Sullivan

Brand-Builder, Motivator, Trendsetter, Problem Solver

Author and Speaker


JIM SULLIVAN, CEO and Founder of Sullivision.com, is a veteran of over 20 years in the hospitality and retail industries. He’s worked for and with companies as distinct as Walt Disney Company, Brinker International, and Starbucks. Not a “theorist”, Jim is well-known as a brand-builder, motivator, trend-spotter and problem-solver. He has built his reputation designing successful leadership, sales, marketing, and customer service programs for the Top 200 foodservice and retail chains and thousands of independent operators.

Maybe you’ve seen him on CNN, NBC, ABC, the Travel Channel or the Food Network. Maybe you’ve read his insights on strengthening Leadership, Performance and Profitability in the Wall Street Journal, New York Times, USA Today, Fast Company and Nation’s Restaurant News.

Sullivan is the author of two books, including the best-selling MultiUnit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams and Fundamentals: 9 Ways to Be Brilliant at the New Basics. His clients include the Walt Disney Company, Starbucks, Apple Retail, Home Depot, Great Clips, McDonald’s, Costco, Southwest Airlines, Target Stores, Chili’s, Panera Bread, American Express, Chipotle, Wal-Mart, and Coca-Cola.

Get ready to take notes and soak up all the insights and wisdom from this award-winning restaurant operator!